FAQs
frequently asked Questions
Delivery :
Delivery delay :
- Shipping in France standard and express delivery to choose from.
- Shipping Europe standard and express delivery to choose from.
- Shipping outside Europe standard paid delivery.
It generally takes 48 to 72 hours to prepare your order.
Your order is then taken care of by our partner services for delivery.
Delivery time Express France 5 to 8 days
In case of delay, or Europe zone - rest of the world, and / or standard delivery means please count 7 to 15 days.
Means of payment accepted?
Credit card Visa, Mastercard, Amex, PayPal.
Refund :
I want to be reimbursed, what should I do?
Please contact our customer service at: fitterapycontact@gmail.com for any request in order to know the procedure to follow.
If you have already opened your product or used your product you will not be eligible for a refund.
In case of lost package, defective package or other anomaly on the product and your order, contact us so that we can deal with your problem quickly.
Maintenance / Advice:
Thought to put your sports and fitness equipment on floor mats to avoid equipment skidding and avoid damaging your equipment.
Remember to check screws and other materials in your equipment from time to time.
Move equipment with care and remember to do the exercises well.
Occasionally oil the equipment as needed.
In the event of a problem with the equipment or defective parts,
contact our advisers to assist you in the event of a breakdown and find a solution adapted to your problem.